Support Assistant

Answers about Scouting,
straight from the source

An assistant for SCOUTS South Africa members, parents and volunteers. It answers from official sources, shows where every answer comes from and when it was last checked, and hands you to a real person when it cannot help. It is a place to find information and ask questions, not to get things done: it cannot change anything on your record, and the only thing it does on your behalf is log a ticket with the support team.

This is a trial project, we are just testing things out. It runs on limited credits, and when they run out, they run out.

What it can pull from

  • The SCOUTS South Africa Wiki: advancement, badges, policies and history, over a thousand pages.
  • The National Shop catalogue, down to each badge and uniform variant.
  • Official documents and forms from SCOUTS websites.
  • Guidance written by the national support team for this assistant.

Advancement and badges, live

The official requirements for every level and badge in every section, straight from Scouts Digital. Signed in members see their own record: which tasks are signed off, which badges are earned, and exactly what is still outstanding.

For parents

Ask about your own children: which badges they have earned and what they still need for their next level, the same record Scouts Digital shows you, one child at a time and never anyone else's.

Live courses and shop stock

Training course dates, costs and places left, checked in Scouts Digital the moment you ask, and National Shop stock per variant with current prices, linking you to the product page to order.

Sources you can check

Every answer lists the pages it came from, with the date the information was last verified. No source, no answer: if it cannot find something, it says so instead of guessing.

A human when you need one

Ask for a person at any time and the conversation goes to the SCOUTS support team with your details, so they can get back to you. Safeguarding and account matters go straight to people, never the bot.

Things you can ask

What are upcoming courses in my region? Where do I find the latest SCOUTS South Africa policies? Is the Scout uniform in stock at the Scout Shop? Who is my District Commisioner? When is the next Jamboree? I cannot log into Scouts Digital, what should I do?
You log in with the same details as Scouts Digital and Ssalute. Please do not share personal or medical details in the chat.